Terms of Service

Terms of Service

Last updated: August 25, 2026

1. About This Store

The Shade Atlas (accessible at shadeatlas.shop) is an independent multi-brand specialist retailer for performance and lifestyle sunglasses. We curate a catalog of 784 products from two premium brands: Rudy Project and Pit Viper. Our storefront is operated by Alderwood Retail Group LLC, a limited liability company formed to operate a curated multi-brand eyewear retail platform. Alderwood Retail Group LLC manages all commercial, logistical, and customer-facing functions for The Shade Atlas, including curating the product catalog, maintaining supplier relationships, managing inventory and order fulfillment, delivering customer service, and ensuring compliance with consumer protection policies.

We specialize in helping shoppers compare Rudy Project and Pit Viper sunglasses with clear shipping, returns, and support information available before checkout. We are not an official Rudy Project or Pit Viper store, and we do not present ourselves as such. We are an independent retailer that sources authentic products from established optical suppliers and distributors.

2. Site Use and Customer Eligibility

By accessing or using The Shade Atlas website, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use our site.

To make a purchase from The Shade Atlas, you must:

• Be at least 18 years of age, or have parental or guardian consent to make a purchase.
• Provide accurate, current, and complete information when placing an order.
• Use only payment methods that you are authorized to use.

We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, suspicious, or that violate these Terms of Service.

3. Accounts

While you may browse our catalog without creating an account, placing an order may require you to provide contact and shipping information. If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account by contacting support@shadeatlas.shop.

4. Catalog Information and Product Listings

We make every effort to ensure that product descriptions, specifications, images, and pricing on our site are accurate and current. Each product listing is cross-checked against the manufacturer's official specifications and product images before it goes live. We correct any discrepancies immediately and periodically audit listings to keep them current.

Product availability may change at any time. We do not guarantee that all products shown on the site are in stock, and we may discontinue products without notice. In the event a product becomes unavailable after you place an order, we will notify you and offer a replacement or a full refund.

5. Pricing and Promotions

All prices on The Shade Atlas are listed in U.S. Dollars (USD) and are exclusive of applicable taxes unless otherwise stated. Prices may vary by product model and over time due to factors such as brand pricing strategy, product lifecycle, seasonality, and stock levels. We regularly review and adjust prices to reflect the market.

Our online-only model, multi-brand sourcing, and streamlined logistics allow us to offer competitive everyday pricing. We also run occasional promotions funded by operational efficiencies and supplier programs—never by cutting corners on product quality. A lower price does not imply lower quality; our sourcing and quality control processes remain consistent regardless of price point.

From time to time, we may offer discount codes such as SHADE15, which provides 15% off eligible items at checkout. Coupon eligibility follows checkout rules, and we ensure all promotions are transparent with clear terms displayed at the time of use.

6. Orders and Payment

When you place an order on The Shade Atlas, you agree to pay the full amount specified at checkout, including any applicable taxes and shipping fees. We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, and other major providers)
• PayPal

Orders are processed upon receipt of payment. We reserve the right to verify payment information before accepting an order. Once we process your order, we will send a confirmation email to the address you provide. Any issues with payment processing will be communicated via email.

We may from time to time offer pre-orders or backorders for select products. In such cases, the payment will be processed at the time of ordering, and you will be notified of the expected shipment date.

7. Shipping

We ship to addresses within the United States. Shipping fees and delivery times are as follows:

• Free shipping on all orders over $45.00
• Standard shipping: $8.00 for orders under $45.00

Orders are typically processed within 1–2 business days. Once your order ships, you will receive tracking information by email. Delivery times vary depending on your location, but most orders arrive within 3–7 business days after shipment.

We are not responsible for delays caused by carriers, weather conditions, or other factors outside our control. If your package is lost or damaged in transit, contact us at support@shadeatlas.shop and we will resolve the issue promptly.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within 30 days of delivery for a refund. Our return policy is as follows:

• Items must be returned in their original condition, including packaging, documentation, and any accessories.
• Items must be unused and show no signs of wear or damage beyond what was present at delivery.
• Return shipping costs are the responsibility of the customer unless the return is due to a defect, error on our part, or an inauthentic product.

To initiate a return, contact us at support@shadeatlas.shop with your order number and the reason for the return. We will provide return instructions and any applicable return authorization.

Refunds are typically processed within 5–10 business days of receiving your returned item. Refunds will be issued to the original payment method used for the purchase. We will notify you by email once your refund is processed.

9. Warranty

Warranty coverage for products sold by The Shade Atlas follows the manufacturer's warranty terms as provided in the product information and accompanying documentation. We provide support to help you understand and exercise your warranty rights, including facilitating communication with the brand or distributor when needed.

Warranty claims for defects in materials or workmanship that are covered under the applicable manufacturer warranty will be handled according to the brand's warranty process. If you have questions about warranty coverage, contact our support team and we will assist you.

10. Authenticity and Quality Guarantee

We guarantee 100% authenticity for every product sold on The Shade Atlas. This is a core promise we make to you, backed by our trusted supply chain and internal checks. Our commitment includes:

Sourcing Standards

We source exclusively from established optical suppliers and distributors known for authenticity and reliability. Each supplier must meet strict provenance criteria, and we maintain records of every purchase.

Quality Controls

We perform random inspections on incoming inventory to verify packaging integrity, serial numbers, and optic clarity. Any unit that fails inspection is returned to the supplier and never shipped to customers. We ask that you inspect your purchase upon delivery—check the frame, lenses, case, and included documentation to ensure everything matches the listing.

If You Question Authenticity

If you believe a product you purchased is not authentic, contact us at support@shadeatlas.shop with the following information:

• Order number or purchase reference
• Clear photos of the product, its packaging, and all visible logos or serial numbers
• Details about why you question the authenticity
• Any documentation you received with the product

Our review process is as follows:

• We acknowledge receipt of your claim within one business day.
• Our quality assurance team reviews the evidence and compares it with our sourcing and inspection records.
• If necessary, we consult with the brand or distributor to validate product specifics.
• We provide a final verdict and arrange resolution if the claim is confirmed.

If an item is proven inauthentic, we will refund the full purchase price, cover return shipping, and send a genuine replacement if available. We also investigate how the product entered our inventory to prevent future incidents. We resolve authenticity claims promptly, typically within 10 business days after receiving all required information, and we keep you informed throughout the process.

11. Intellectual Property

All content on The Shade Atlas, including text, graphics, logos, images, product photography, and software, is the property of Alderwood Retail Group LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content from this site for commercial purposes without our prior written consent.

All brand names, product names, and logos associated with Rudy Project and Pit Viper are the property of their respective owners and are used solely for identification and descriptive purposes.

12. Acceptable Use

You agree not to use The Shade Atlas website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services. Prohibited activities include but are not limited to:

• Attempting to interfere with the proper functioning of our site.
• Unauthorized access to our systems or other users' accounts.
• Scraping, data mining, or harvesting product information for unauthorized commercial use.
• Uploading malicious code or engaging in phishing activities.

We reserve the right to restrict or terminate access to our site for any user who violates these terms.

13. Service Availability and Disclaimers

We strive to keep The Shade Atlas available 24/7, but we do not guarantee uninterrupted or error-free operation. We may suspend access to the site temporarily for maintenance, updates, or reasons outside our control.

THE SHADE ATLAS AND ALDERWOOD RETAIL GROUP LLC PROVIDE THIS WEBSITE AND ALL PRODUCTS AND SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

14. Limitation of Liability

To the maximum extent permitted by law, Alderwood Retail Group LLC and The Shade Atlas shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use our site or services, (b) any purchase made through the site, or (c) any unauthorized access to or alteration of your transmissions or data.

Our total liability for any claim arising out of or relating to these Terms of Service or any purchase made on this site shall not exceed the amount you paid for the product giving rise to the claim.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved exclusively in the state or federal courts located in Multnomah County, Oregon, and you consent to the personal jurisdiction of such courts.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed of any updates. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.

17. Contact Information

For questions about a product, order, shipping, returns, or any general inquiry, contact our primary support team:

• Email: support@shadeatlas.shop
• Response time: Within one business day
• Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
• Mailing address: Alderwood Retail Group LLC, 4827 Alderwood Lane, Suite 210, Portland, OR 97205, United States

For legal, privacy, or compliance matters, contact our legal department directly:

• Email: legal@shadeatlas.shop
• Response time: Within two business days
• Handling: Legal and privacy requests are handled confidentially. Our team verifies identity, processes requests per applicable laws, and responds with clear next steps. When necessary, we escalate to external counsel or regulatory authorities.

Messages left outside business hours are queued and answered the next business day in the order received. Provide your order number, contact name, email, and a clear description of your request to help us serve you faster.

Thank you for shopping with The Shade Atlas. We appreciate your trust in us as your independent multi-brand specialist for performance and lifestyle sunglasses.