Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 25, 2026

Thank you for shopping with The Shade Atlas. We're an independent multi-brand specialist for performance and lifestyle sunglasses, offering a curated selection of Rudy Project and Pit Viper eyewear. This policy explains exactly how our shipping works so you know what to expect after placing your order.

Shipping Rates and Delivery Times

We offer the following shipping options for all orders placed on shadeatlas.shop:

• Standard Shipping: $8.00 flat rate for all orders under $45.00.
• Free Standard Shipping: Automatically applied to all orders of $45.00 or more.

All orders are processed in USD. Shipping charges are calculated at checkout based on your order total.

Order Processing Time

Once you place an order, our team at Alderwood Retail Group LLC begins processing it promptly. Orders are typically prepared and handed to the carrier within 1–2 business days after order confirmation. We do not process or ship orders on weekends or public holidays.

You will receive an order confirmation email as soon as your order is placed. Once your order ships, we'll send a separate notification with your tracking number and carrier details.

Order Confirmation and Tracking

Immediately after checkout, you will receive an order confirmation email summarizing your purchase, shipping address, and chosen delivery method. When your order leaves our facility, we'll send a shipping confirmation email that includes:

• Your tracking number
• The carrier name
• A link to track your package in real time

If you don't receive these emails, please check your spam folder or contact us at support@shadeatlas.shop with your order details and we'll resend them.

Address Accuracy

Please double-check your shipping address before completing your purchase. We rely on the address you provide at checkout, and we cannot be held responsible for delays or non-delivery resulting from an incorrect or incomplete address. If you notice an error after placing your order, contact us immediately at support@shadeatlas.shop and we'll do our best to correct it before the order ships.

Split Shipments

If you order multiple items, they may be shipped separately depending on stock availability at our fulfillment locations. In that case, you'll receive a separate shipping confirmation with its own tracking number for each package. You will not be charged any additional shipping fees for split shipments—only the original shipping charge (if applicable) applies.

Carrier Delivery and Delays

Once your package is with the carrier, transit time varies by destination and service selected. Delivery estimates provided at checkout are typical guidelines, not guarantees. While we work with reliable carriers, occasional delays due to weather, high volume, or carrier operational issues may occur. We appreciate your patience in those situations.

If your package appears delayed beyond the expected delivery window, our dedicated shipping support team is ready to help. Reach them directly at shipping@shadeatlas.shop and include your order number and tracking number for the fastest resolution.

Failed Delivery and Re-routing

If a carrier attempts delivery but cannot complete it (for example, no one was available to sign), they will typically leave a notice with next steps. You may be able to schedule a redelivery or pick up the package at a local facility. If you need assistance arranging redelivery or changing delivery instructions, contact our shipping support team at shipping@shadeatlas.shop—they can coordinate with the carrier on your behalf.

Missing or Damaged Packages

We know how frustrating it is when a package goes missing or arrives damaged. Here's what to do in each case:

• Missing package: If your tracking shows delivered but you haven't received the package, first check with neighbors and around your property. If it's still not found, contact our shipping support team within 30 days of delivery. They will open a trace with the carrier and work toward a resolution.
• Damaged package: If your order arrives visibly damaged, please note any damage on the delivery receipt (if possible), take photos of the box and contents, and contact us right away at shipping@shadeatlas.shop with your order number and photos. We'll arrange for a replacement or refund after investigating.

Shipping Support Handling and Escalation

Our dedicated shipping support team at shipping@shadeatlas.shop handles all delivery-related issues. Here's how they work:

• First response time: Within 4 business hours during our service window (Monday to Friday, 9:00 AM – 5:00 PM Pacific Time).
• What they do: The team contacts the carrier, investigates the shipment status, and takes appropriate action—such as opening a trace or claiming insurance. If the package is lost or damaged, they coordinate with after-sales for replacement or refund.
• Escalation: For product replacement, the issue escalates to after-sales. For exceptional cases, it escalates to the operations manager for policy overrides.

Contacting Us About Your Order

For general order inquiries, product questions, or anything not shipping-related, our primary support team is ready to help:

• Email: support@shadeatlas.shop
• First response time: Within one business day
• Service window: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time

Messages left outside business hours are queued and answered the next business day in the order received. When contacting us, please include:

• Your order number (if applicable)
• Contact name and email
• A clear description of your request or issue

For shipping-specific issues, use shipping@shadeatlas.shop and include your order number, tracking number, carrier, and a description of the issue (delayed, lost, damaged, etc.). This helps us resolve your case faster.

What Shipping Does Not Include

Shipping fees cover delivery to the address you provide. They do not include any customs duties, taxes, or import fees that may apply to international shipments. The recipient is responsible for any such charges imposed by their country's customs authorities.

Returns After Delivery

For your peace of mind, we accept returns within 30 days of delivery. If you need to return an item, please review our Returns Policy for full instructions. If you have questions about a return related to shipping (such as a lost return package), our shipping support team can assist you.

The Shade Atlas is operated by Alderwood Retail Group LLC, located at 4827 Alderwood Lane, Suite 210, Portland, OR 97205, United States. We are an independent retailer and not the official store for Rudy Project or Pit Viper. We proudly carry their products and stand behind their quality and authenticity.