Refund Policy

Refund Policy

Refund Policy

Last updated: August 25, 2026

At The Shade Atlas, we want you to be completely satisfied with your purchase. If something isn't right, our straightforward 30-day return policy is here to help. Please read the details below to understand your options, the steps to request a return, and how we handle refunds, exchanges, and quality concerns.

Our 30-Day Return Window

You may return any eligible item within 30 days of delivery. This return window applies to all products sold through our store at shadeatlas.shop, whether you purchased Rudy Project or Pit Viper sunglasses.

Eligibility and Condition Requirements

To qualify for a return, items must meet the following conditions:

• The item must be returned within 30 days of the delivery date.
• The product must be in its original condition — unworn, unaltered, and free from damage caused by the customer.
• The original packaging, including the case, documentation, and any accessories, must be included with the return.
• All tags and labels must remain attached to the product.

We reserve the right to refuse returns that do not meet these conditions. Items showing signs of wear, scratches, or other damage resulting from customer handling may not be eligible for a full refund.

Refunds, Exchanges, and Shipping Fees

Refunds

Once your return is received and inspected, we will process your refund to your original payment method. Please allow 5–10 business days after we receive your item for the refund to appear on your statement, depending on your bank or credit card issuer. Refunds are issued for the full purchase price of the item, excluding original shipping charges. If you used a coupon or promotional discount at checkout, the refund will reflect the actual amount paid.

Exchanges

If you need a different size, color, or model, the quickest way is to return your original item and place a new order. This ensures the fastest processing and accuracy of your new selection. We will process your return refund once the original item arrives back at our facility.

Shipping Fees

Standard shipping is $8.00 per order. Free shipping is available on orders over $45.00. Original shipping charges are not refundable. If your return is the result of our error — for example, you received the wrong item or a defective product — we will cover the cost of return shipping and provide you with a prepaid shipping label.

How to Start a Return

To initiate a return, please contact our after-sales support team at aftersales@shadeatlas.shop. When you reach out, please include:

• Your order number
• A description of the issue or reason for the return
• Photographs of the product if applicable
• Your preferred resolution (refund, exchange, or repair)

Our after-sales team will verify your request against our return policy and provide you with next steps. If your return is approved, we will send you a prepaid shipping label (subject to policy terms). Please package the item securely and include all original materials.

For general inquiries about your order or our policies, you can also reach our primary support team at support@shadeatlas.shop.

Damaged, Incorrect, or Defective Items

We take great care to ensure every product meets our quality standards. However, if you receive a damaged item, an incorrect product, or something that doesn't match the listing, please contact us right away. Here's what to do:

1. Inspect your purchase upon delivery. Check the frame, lenses, case, and any included documentation to ensure everything matches the listing.
2. Contact our quality assurance team at quality@shadeatlas.shop within your 30-day return window. Include your order number, a detailed description of the concern, and high-resolution photos of the product, packaging, and any markings.

Our quality assurance team will review your submission and provide a resolution. We address these matters promptly — typically within 10 business days after receiving all required information.

Quality Concerns and Authenticity Guarantee

We stand behind the authenticity of every product we sell. We source exclusively from established optical suppliers and distributors known for authenticity and reliability. Every supplier must meet our strict provenance criteria, and we maintain records of every purchase.

Additionally, we perform random inspections on incoming inventory to verify packaging integrity, serial numbers, and optic clarity. Any unit that fails inspection is returned to the supplier and never shipped to customers. We also cross-check every product listing against the manufacturer's official specifications and images before it goes live, and we audit listings periodically to keep them current.

If you ever question the authenticity of a purchase, we take that seriously. To file an authenticity claim, please contact our quality assurance team at quality@shadeatlas.shop with:

• Your order number or purchase reference
• Clear photos of the product, its packaging, and all visible logos or serial numbers
• Details about why the authenticity is questioned
• Any documentation you received with the product

Our review process follows these steps:

1. We acknowledge receipt of your claim within one business day.
2. Our quality assurance team reviews the evidence and compares it with our sourcing and inspection records.
3. If necessary, we consult with the brand or distributor to validate product specifics.
4. We provide a final verdict and arrange a resolution if the claim is confirmed.

If an item is proven inauthentic, we will refund the full purchase price, cover return shipping, and send a genuine replacement if available. We also investigate how the product entered our inventory to prevent future incidents.

Warranty Information

Warranty coverage for your sunglasses follows the product information and support guidance provided by the manufacturer. If you believe your product has a warranty issue, please contact our after-sales team at aftersales@shadeatlas.shop with your order number and a description of the issue. We will advise you on the appropriate steps and coordinate with the brand if needed. For defects, our quality team will be consulted to verify the claim.

How We Handle Your Request

When you contact us, you can expect the following:

• Acknowledgement: We acknowledge receipt of your inquiry within one business day.
• Review: Our after-sales team verifies your request against our return and warranty policies and provides instructions.
• Resolution: If your return is approved, we send you a prepaid shipping label (subject to policy terms). For defects or authenticity concerns, our quality assurance team investigates and determines the appropriate remedy.

We aim to resolve quality and authenticity claims within 10 business days after receiving all required information. We keep you informed throughout the process.

Our Support Channels

We're here to help. Here's how you can reach us:

Primary Support

Email: support@shadeatlas.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Our primary support team handles general inquiries about products, orders, and policies, and assists with order placement, payment, and account issues. Messages left outside business hours are queued and answered the next business day in the order received.

After-Sales Support

Email: aftersales@shadeatlas.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
This team handles returns, exchanges, and warranty claims after purchase, guides you through the return process, and coordinates replacements for defective or damaged items.

Quality Assurance

Email: quality@shadeatlas.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Our quality assurance team investigates quality complaints and authenticity concerns, coordinates product inspections, and validates issues with suppliers. Response time for this team is within two business days.

For any correspondence, please include your order number (if applicable), your contact name and email, and a clear description of the issue. This helps us serve you efficiently.

Returns Address

When returning an item, please follow the instructions provided by our after-sales team. Prep paid shipping labels are provided for eligible returns. Use the label provided, or contact us for the correct return address.

The Shade Atlas
Alderwood Retail Group LLC
4827 Alderwood Lane, Suite 210
Portland, OR 97205
United States

We're committed to making things right and ensuring your experience with The Shade Atlas is a positive one. If you have any questions about this policy or need assistance with a return, please don't hesitate to reach out.